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This is the original Contact Us page. It is a static page with a confusing display of information.

This is the original Contact Us page. It is a static page with a confusing display of information.

This is one of the pages reviewed during the Competitive Analysis.

This is one of the pages reviewed during the Competitive Analysis.

This is the result of a brainstorming session of user needs.

This is the result of a brainstorming session of user needs.

These are a few alternative explorations generated for the project.

These are a few alternative explorations generated for the project.

This is the first full sketch for Contact Us.

This is the first full sketch for Contact Us.

Early iterations focused on bubbling up the appropriate contact channel, but user studies indicated that a different approach was preferable.

Early iterations focused on bubbling up the appropriate contact channel, but user studies indicated that a different approach was preferable.

Later iterations presented the side contact channel stack, which allows for scalability, yet avoids placing contact channels below the fold.

Later iterations presented the side contact channel stack, which allows for scalability, yet avoids placing contact channels below the fold.

Here I am highlighting the drop-down issue selector.

Here I am highlighting the drop-down issue selector.

This is an example of the inline chat with the virtual assistant.

This is an example of the inline chat with the virtual assistant.

This is the mockup of the final Contact Us design, with visual and content applied.

This is the mockup of the final Contact Us design, with visual and content applied.

This is the mock-up of the call section in the final design.

This is the mock-up of the call section in the final design.