Lynx, specialized in the Governance, Risk, and Compliance (GRC) market, transitioned from a staffing augmentation company to a software solutions provider. It needed to build up its software organization, and User Experience and Design was my assigned area.
I worked to establish the UX groundwork for its modernization of their recently-purchased Risk Manager, besides other future solutions the team would build from the ground up.
To better understand customer needs, I engaged in an analysis of the market, competitors, and best practices.
I also conducted remote user studies to better gauge how our users were employing LRM within their organization, besides unmet GRC issues and needs they may have had.
I condensed this analysis into a series of actionable recommendations to the organization in various areas, including: UX needs, competitive landscape, market situation, and disruption opportunities.
Simultaneously with this work I also engaged in tactical design work for a customer project. This short-term project served to rapidly deliver value to our customers, as a proving ground for my ideas, and to rapidly create assets for the upcoming platform pattern library.
After user studies, sketching, and wireframing, this was the resulting design.
I then extracted the components and started tallying them.
With the tallied components, I started creating the pattern library with the new Lynx look-and-feel.
The pattern library included simple and complex patterns in typography, forms, navigation, tables, and many other areas. It allowed dev to get engaged early in the process by building patterns and thereby saving much more time later on.
With the initial version of the pattern library, we decided to build a GRC Content Management tool to initially complement Lynx Risk Manager, and eventually replace it. We broke the work up into phases, and I drafted design principles and success criteria for design for each phase.
Following that, I drafted an overarching information architecture, and phase-specific design requirements and flows to get stakeholder feedback early on in the process.
Sketching proved an invaluable tool to rapidly ideate and test approaches to design problems. Engineering was also able to provide feedback on viability at this stage.
Wireframing allowed me to visualize the experience rapidly. The pattern library served as a guide at this stage. If the design called for a component not in the pattern library, it would get separated, documented, and added.
Eventually the pattern library was used to build-up the experience visually, promoting consistency and saving time.
I also prototyped to communicate my work to dev, and to test and iterate my design with users and stakeholders.
The groundwork laid here allowed me to more rapidly deliver my work for the different phases of the tool, and to do so with greater consistency. It also set in place a common language and approach to be used for future Lynx projects.